IT Support Assistant
Underdog Computer and Network Support LLC Underdog Computer and Network Support LLC Sciota, PA Sciota, PA Full-time Full-time $35,000 - $39,000 a year $35,000 - $39,000 a year 2 days ago 2 days ago 2 days ago Position:
Client Success Apprentice(IT Support Assistant) Job
Summary:
We are seeking a motivated and enthusiastic individual to join our team as a Client Success Apprentice(IT Support Assistant).
As a Client Success Apprentice, you will have the opportunity to learn and develop essential skills in client success, relationship building, and cybersecurity.
You will work closely with our experienced Client Success Specialists and Managers to support our clients, understand their needs, and contribute to their success.
This role offers valuable hands-on experience and the chance to grow within our organization.
This position is a unique and rewarding full time position.
It combines several disciplines and skills working directly with the CEO.
It is great position for someone looking to start their career in technology or someone looking to change careers.
A successful candidate will exhibit the following characteristics:
Empathetic Listener, Very Personable Positive, Can-Do Attitude Willingness to speak up when something is not correct in a constructive manner.
Professional, shows up ready to work every day.
Has a passion for learning and continuous skill-attainment.
Takes responsibility for a task through completion.
Willing to tackle problems even if you have never seen before.
Understands the line between working through something and asking for help when stuck.
Ability to have technical conversations with non-technical people.
Good written communications for note taking and communications with clients.
Security Minded.
We work with sensitive information.
Requirements:
At least 18 years old This is not a Remote Work Position - Candidate is required to work from Office or at Customer Site High School Diploma or equivalent Able to successfully pass a criminal background and Drug Screening check.
Able to work 40 hours, with overtime opportunities.
Excellent written and verbal communications.
Courteous and friendly with a high level of professionalism.
Willingness to follow procedures and adhere to policies.
Able to Thrive in a fast-paced environment.
Able to work independently and in a group.
High Degree of confidentiality Valid and Clean Drivers License Reliable means of transportation Primary Responsibilities include, but not limited to:
Learn to effectively communicate with clients, address inquiries and providing timely assistance.
Attend client meetings and calls to observe and learn from more experienced team members.
Contribute to the creation of client success reports and presentations.
Assist the Client Success team in managing and nurturing client relationships.
Collaborate with team members to understand client objectives, challenges, and desired outcomes.
Help gather and analyze client data to identify trends and insights.
Support the implementation and onboarding process for new clients.
Conduct research on industry best practices and client success strategies.
Assist in developing and maintaining client success resources, such as knowledge base articles and training materials.
Stay updated on the latest developments in cybersecurity and related technologies.
Analyze and solve various I.
T.
problems.
Document procedures and regular ticket and with Realtime updates Maintain high positive customer and user experience and relationships.
Adopt a continuous learning and improvement process in all aspects of this position.
Assist in creating reports, assessments for clients and prospects including researching Client Support is a mixture of On-Site and Remote Support When necessary, coordinate with vendors and contractors to schedule work and resolve problems.
Be available to travel to client sites to perform onsite diagnostics with direction of CEO Be able to lift 50 lbs.
Light Office Duties Run Office Errands to Post Office, UPS and FedEx as needed.
On-call availability Sitting for extended periods of time Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals About Underdog Computer and network Support At Underdog, we are committed to helping businesses understand the importance of cybersecurity and providing them with the guidance and solutions they need to protect their revenue, reputation, and legacy.
We are seeking a passionate and driven individual to join our team as a Client Success Apprentice.
As a Client Success Apprentice, you will have the opportunity to learn and grow while embracing our core values of Teachy not Preachy, Humble, Resourcefulness, Excellence, and Transparency.
You will work closely with our experienced Client Success Specialists and Managers, playing a vital role in supporting our clients and contributing to their success journey.
Underdog Computer and Network Support Will Provide Company Owned Laptop Company Owned Cell Phone On Going Training Opportunities Available 5 Days PTO available after first year Paid Holidays Paid Overtime Mileage Reimbursement at IRS standard reimbursement rate Job Type:
Full-time Pay:
$35,000.
00 - $39,000.
00 per year
Benefits:
401(k) matching Flexible schedule Paid time off Professional development assistance Experience level:
1 year 2 years No experience needed Under 1 year Schedule:
8 hour shift Monday to Friday On call Weekend availability Ability to commute/relocate:
Sciota, PA:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Client Success Apprentice(IT Support Assistant) Job
Summary:
We are seeking a motivated and enthusiastic individual to join our team as a Client Success Apprentice(IT Support Assistant).
As a Client Success Apprentice, you will have the opportunity to learn and develop essential skills in client success, relationship building, and cybersecurity.
You will work closely with our experienced Client Success Specialists and Managers to support our clients, understand their needs, and contribute to their success.
This role offers valuable hands-on experience and the chance to grow within our organization.
This position is a unique and rewarding full time position.
It combines several disciplines and skills working directly with the CEO.
It is great position for someone looking to start their career in technology or someone looking to change careers.
A successful candidate will exhibit the following characteristics:
Empathetic Listener, Very Personable Positive, Can-Do Attitude Willingness to speak up when something is not correct in a constructive manner.
Professional, shows up ready to work every day.
Has a passion for learning and continuous skill-attainment.
Takes responsibility for a task through completion.
Willing to tackle problems even if you have never seen before.
Understands the line between working through something and asking for help when stuck.
Ability to have technical conversations with non-technical people.
Good written communications for note taking and communications with clients.
Security Minded.
We work with sensitive information.
Requirements:
At least 18 years old This is not a Remote Work Position - Candidate is required to work from Office or at Customer Site High School Diploma or equivalent Able to successfully pass a criminal background and Drug Screening check.
Able to work 40 hours, with overtime opportunities.
Excellent written and verbal communications.
Courteous and friendly with a high level of professionalism.
Willingness to follow procedures and adhere to policies.
Able to Thrive in a fast-paced environment.
Able to work independently and in a group.
High Degree of confidentiality Valid and Clean Drivers License Reliable means of transportation Primary Responsibilities include, but not limited to:
Learn to effectively communicate with clients, address inquiries and providing timely assistance.
Attend client meetings and calls to observe and learn from more experienced team members.
Contribute to the creation of client success reports and presentations.
Assist the Client Success team in managing and nurturing client relationships.
Collaborate with team members to understand client objectives, challenges, and desired outcomes.
Help gather and analyze client data to identify trends and insights.
Support the implementation and onboarding process for new clients.
Conduct research on industry best practices and client success strategies.
Assist in developing and maintaining client success resources, such as knowledge base articles and training materials.
Stay updated on the latest developments in cybersecurity and related technologies.
Analyze and solve various I.
T.
problems.
Document procedures and regular ticket and with Realtime updates Maintain high positive customer and user experience and relationships.
Adopt a continuous learning and improvement process in all aspects of this position.
Assist in creating reports, assessments for clients and prospects including researching Client Support is a mixture of On-Site and Remote Support When necessary, coordinate with vendors and contractors to schedule work and resolve problems.
Be available to travel to client sites to perform onsite diagnostics with direction of CEO Be able to lift 50 lbs.
Light Office Duties Run Office Errands to Post Office, UPS and FedEx as needed.
On-call availability Sitting for extended periods of time Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals About Underdog Computer and network Support At Underdog, we are committed to helping businesses understand the importance of cybersecurity and providing them with the guidance and solutions they need to protect their revenue, reputation, and legacy.
We are seeking a passionate and driven individual to join our team as a Client Success Apprentice.
As a Client Success Apprentice, you will have the opportunity to learn and grow while embracing our core values of Teachy not Preachy, Humble, Resourcefulness, Excellence, and Transparency.
You will work closely with our experienced Client Success Specialists and Managers, playing a vital role in supporting our clients and contributing to their success journey.
Underdog Computer and Network Support Will Provide Company Owned Laptop Company Owned Cell Phone On Going Training Opportunities Available 5 Days PTO available after first year Paid Holidays Paid Overtime Mileage Reimbursement at IRS standard reimbursement rate Job Type:
Full-time Pay:
$35,000.
00 - $39,000.
00 per year
Benefits:
401(k) matching Flexible schedule Paid time off Professional development assistance Experience level:
1 year 2 years No experience needed Under 1 year Schedule:
8 hour shift Monday to Friday On call Weekend availability Ability to commute/relocate:
Sciota, PA:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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